1. Production Time: Please be aware that all our items are custom-made or made-to-order, which means they may require up to two and a half weeks for production and shipment after a team store closes. The store closing date is determined by either your coach or club lead.  We appreciate your patience during this time as we work diligently to create your personalized items.
  2. Order Modifications: Once payment has been made, we cannot accommodate any modifications to your order. We kindly request that you review your order carefully before finalizing your purchase to ensure all details, including size, color, logo, and athlete information, are accurate. Please refer to the actual size charts for reference.
  3. Trademarked Logos and Inappropriate Content: It’s important to note that we do not accept trademarked logos or any content that is deemed inappropriate for customization. We strictly adhere to legal and ethical standards in the creation of our products.
  4. Final Sales: We want to emphasize that all custom and made-to-order items are considered final sales, meaning they cannot be returned or exchanged. Each item is crafted from raw fabric with care specifically for you, and we appreciate your understanding of this policy.
  5. Problem Reporting: In the event that you encounter any issues with your order, we ask that you notify us within 5 days from the shipper’s delivery date to your club or school. This will allow us to promptly address and resolve any concerns you may have.
  6. Shipping Information: By default, to help keep costs down and save the club money, all orders will be shipped directly to either the club or school. We recommend checking with your coach first before contacting us regarding the status of your order.
  7. Address Clarification: We want to clarify that your address information is required for payment processing purposes and does not imply that the item(s) will be shipped to your home.